Loss Adjuster, Corporate Client, Dragon NaturallySpeaking® and customisation: "Just a brief note of appreciation for the way you conducted our two recent sessions of Training. The first session provided an excellent grounding in the basics of the system. You made no assumptions about the IT literacy of your students (for which I was particularly thankful), and you proceeded at a pace I could follow. I am not sure how you retain your patience, but your calm manner really helped, as I am sure it would have been very easy for us to become daunted by the range of the new system. I left the first session confident that I could make it work at a basic level. After a few sessions with your comprehensive handbook and notes by my side, I was able to do most of the tasks I need to do. Thank you also for setting up the Dragon folder on my laptop and for the templates. These are a big time saver, as the documents are already started. Anyway, Jackie, I am very grateful to you, not only for your expertise, but for the way in which you delivered the training. Mark" (Royal & SunAlliance) Assistive Technology User, Inland Revenue, Dragon NaturallySpeaking®: "Jackie was extremely helpful and very good at training/imparting knowledge. She makes the process seem so logical and therefore quite simple - very effective for learning! I now feel confident in using the Dragon package, and thereby managing my workload with the assistance of the programme. Thank you and please convey my thanks and appreciation to Jackie Wilde." Gabrielle, Inland Revenue